Repairing Your Case Knife

Per our warranty, Case will attempt to repair any Case knife that may have a defect in materials or workmanship. If you believe your Case knife has a manufacturing defect or needs repair, review the information below to learn what to expect during the repair process. 

Repair Process

After you submit your request, here's what you can expect:

• Our Repair Technicians will review your repair information and photos.
• We will contact you by email or phone with the next steps for your repair.
• If your knife is covered under warranty and can be repaired, we will explain how to send it in.
• If your knife qualifies under warranty but cannot be repaired, we will offer a replacement knife from our current product line that most closely matches your knife.

Important Information

If your knife holds sentimental value or is a collector's item and cannot be repaired, Case is not responsible for offering a replacement or repayment that is equal in value.

Automatic Knives

DO NOT ship Automatic Knives back to Case.

Federal and state laws restrict the transportation and shipping of these types of knives. We ask that you do not ship an Automatic Knife directly back to us. Please take it back to an Authorized Dealer or contact Case Consumer Relations at 800-523-6350 for specific instructions.

Ready to Submit a Repair Request?

Once you've reviewed the repair process and are ready to request service, complete the Repair Request Form to begin your repair request.