Orders FAQ

Do I need an email address to order?
A valid email address and phone number is required to place an order online. If you do not have a valid email address, please call 800-523-6350 Monday through Friday, 8 a.m. to 4:30 p.m. EST.
When will my debit/credit card be charged?
Your card will be authorized and a hold for the amount of your purchase will be placed on your card at the time of purchase. However, the payment will not be released from your account until your order ships. The hold and charges will appear on your statement as: W.R. Case & Sons Cutlery Company.
How do I track my order?
Login to your account to access your order status or follow the tracking link in your shipping confirmation email.
What is the order cancellation policy?
Your order is processed immediately; therefore, we cannot accommodate any changes or cancellations. Generally shipping and handling charges are not refundable. We sincerely apologize for any inconvenience this causes

How do you determine sales tax?
The amount of sales tax charged on your purchase is based on the applicable sales tax laws and sales tax rates.

What are your policies on sales, promotions, and discount codes?
Only one (1) valid offer per order. Order must exceed any stated minimum order value to redeem offer. Minimum order value excludes taxes, shipping, gift cards, and surcharges. Must be 18 years of age or older to purchase. All offers and codes are subject to availability. Offers and codes are NOT valid on previous or future purchases. Offer not redeemable for cash. Void where prohibited. Offers are subject to change without notice and may be suspended or terminated at any time. All purchases are subject to bank authorization prior to processing and credit card verification. We reserve the right to cancel any order for any reason.

Looking for shipping information?

Find shipping rates, delivery times, restrictions, customized product information, and more.

Looking for return information?

Learn about return eligibility, exceptions, and how to start a return.

Frequently asked questions about Caseknives.com orders