Orders FAQ
Frequently asked questions about Caseknives.com orders
- Do I need an email address to order?
A valid email address and phone number is required to place an order online. If you do not have a valid email address, please call 800-523-6350 Monday through Friday, 8 a.m. to 4:30 p.m. EST. - When will my debit/credit card be charged?
Your card will be authorized and a hold for the amount of your purchase will be placed on your card at the time of purchase. However, the payment will not be released from your account until your order ships. The hold and charges will appear on your statement as: W.R. Case & Sons Cutlery Company. - What is the order cancellation policy?
Your order is processed immediately; therefore, we cannot accommodate any changes or cancellations. Generally shipping and handling charges are not refundable. We sincerely apologize for any inconvenience this causes - When can I expect delivery of my knife purchased on caseknives.com?
If you have chosen standard ground delivery during checkout, your order will be shipped within 2 - 3 business days. Delivery date depends on the carrier. Please refer to the carrier and tracking number in your ship confirm email for delivery date. Note: Custom engraved orders will ship via chosen shipping method AFTER the item(s) have been manufactured which takes 3-5 days. - Can I expedite my shipment?
Yes. 2nd Day Air and Next Day Air shipping is available unless your order includes hazmat products such as honing oil that must ship ground shipping. All expedited shipping takes place after your credit card is approved. 2nd Day Air orders are generally processed and shipped within 1-2 business days and will ship UPS 2nd Day Air. Next Day Air orders generally ship the next business day. Shipping and handling times are estimates and some exceptions may apply. Note: Custom engraved orders will ship via chosen shipping method AFTER the item(s) have been manufactured which takes 3-5 days. - How do I track my order?
Login to your account to access your order status or follow the tracking link in your shipping confirmation email. - Can I ship outside the U.S.?
Unfortunately, we are unable to ship to international addresses. - How can I return a product?
Please complete the new merchandise return form, submit it to us, and we'll send you a prepaid shipping label to return your product. Merchandise returned for a refund must be in new, unused condition. Review our full return policy here. - Can I return my products from another retailer to you?
If you purchased your Case product from a Case authorized dealer, contact that retailer for details of their return policy. Case does not accept returns for merchandise purchased through third-party retail locations. - What are your policies on sales, promotions, and discount codes?
Only one (1) valid offer per order. Order must exceed any stated minimum order value to redeem offer. Minimum order value excludes taxes, shipping, gift cards, and surcharges. Must be 18 years of age or older to purchase. All offers and codes are subject to availability. Offers and codes are NOT valid on previous or future purchases. Offer not redeemable for cash. Void where prohibited. Offers are subject to change without notice and may be suspended or terminated at any time. All purchases are subject to bank authorization prior to processing and credit card verification. We reserve the right to cancel any order for any reason. - How do you determine sales tax?
The amount of sales tax charged on your purchase is based on the applicable sales tax laws and sales tax rates.