eGift Cards FAQ
- How will my eGift Card be delivered once it’s been charged to my account?
eGift Cards will be sent via email upon receipt of payment. If your eGift Card order DOES NOT include the purchase of other merchandise, your payment will process normally and you will receive your eGift Card in your email inbox (be sure to check SPAM folders, too).
If your eGift Card order DOES include the purchase of other merchandise, your payment will process and your eGift Card will be emailed once your whole order ships. Please note that if your order includes a personalized product, shipment of the entire order, including the eGift Card, will take up to five business days. (Please note: If you wish to receive your eGift Card as quickly as possible, it is best to purchase eGift Cards as a separate transaction.)
Also, it’s important not to delete your eGift Card email, as it will update your balance there as you use the funds. - How can I apply funds from my eGift Card for order payment?
Enter the eGift Card number in the "Discount code or gift card" field above the totals on the right side of the page during checkout. If the balance of the eGift Card does not cover the entire cost of your order, you will also need to enter credit card information to complete your purchase. Your credit card will only be charged for the remaining balance of the order.
Case eGift Cards are valid only on caseknives.com and are not accepted by other retailers or websites. - How do I check my funds still in my eGift Card balance?
You can check your eGift Card balance anytime by returning to the eGift Card email and viewing your eGift Card. The balance will automatically update as you use the eGift Card.
If you no longer have the eGift Card email, please contact us or call 800-523-6350, Monday – Friday, 8 am – 4:30 pm ET. We will be able to tell you the balance and resend the email to you.